Workspace is delivered as a ready-to-use and out-of-the-box application with a framework to support further extension of both the user interface and applications. These options take the pain out of initial deployment and future updates.
#ADVISOR WORKSPACE DOWNLOAD#
In addition, Workspace offers multiple deployment alternatives ranging from traditional client installation and centralized download and updates, to virtualization from the cloud. The omnichannel-enabled Workspace helps business leaders effectively handle multimedia interactions, including social media, from a single desktop.Īdding new media channel capabilities can be as simple as changing the user’s role. The highly intuitive and easy-to-use interface allows contact center agents and knowledge workers to focus on conducting business, rather than managing the application. Genesys Workspace is a smart-client application that provides agents and knowledge workers with non-intrusive access to the information, processes, and applications they need to perform their jobs more efficiently and to ensure increased customer satisfaction. It is also crucial for agents to seamlessly integrate feedback on every interaction, including social media, into the information management system to ensure accurate and timely data for decision making.
This results in extensive wait and hold times, long calls, and frustrated customers who may leave for a competitor that provides better service.Ĭontact center agents need to be empowered with relevant information and easy access to all applications and processes to deliver superb customer service. Yet, in many contact centers, agents are still poorly equipped with an array of cumbersome, unconnected customer service software. Exceptional customer experience can only be delivered by agents who have the right desktop environment and the ability to manage conversations across the channels where they start, evolve, and finish. Interactions need to be holistic conversations across multiple channels, including voice, email, SMS, web chat, video, work items, and social media. Today, interactions can no longer be managed in silos by channel. To deliver that experience, your agents must be able to manage customer conversations effectively and intuitively. Your customers expect a seamless experience across various communication channels. Create a new conversation-any channel, any time With this innovative desktop application, agents deliver a personalized, differentiated customer experience. Genesys Workspace transforms how agents manage customer conversations seamlessly across multiple channels.
An area within your CCH OneClick workspace where you can review and see all. Deliver a superior conversation experience Advisor and client workspaces are connected so you truly collaborate, in a.
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